Philips is working with those third parties (Durable Medical Equipment providers - DMEs) to also reach patients directly as quickly as possible. Therefore this broad approach was the fastest way to inform patients of this issue. In the US, Philips does not own or manage the CPAP patient’s contact information – many patients purchase their devices through third parties. This is a complex undertaking and patients may have learned about the recall notification via the news, before they received the direct mailing/letters. We have launched a comprehensive patient and customer communication program, which includes dedicated mailings, call centers and websites in more than 100 countries. Philips also provided a statement to ABC Action News stating: "We fully understand and regret the impact that this is having on patients. If you have one of the recalled devices, you’re urged to register it as soon as possible on Philips’ website. “When can I get some help? when will I get answers?” Combs questioned. “The biggest problem is we’re stuck,” he elaborated.įor now, Combs is making the decision to keep using his recalled CPAP, but he worries about what it could mean long term for his health. “Everybody is scrambling how to get new CPAPs, how to get theirs fixed, buying other brands and they’re just out of them everywhere,” said CEO Barry Baldwin, adding that the recall is now causing other brands to sell out, leaving them with few options to give customers.Ĭombs tried to get an appointment with a pulmonologist to get his CPAP machine inspected and found out they’re booked until late November. That put Combs and others into an impossible situation: Either keep using a device that could make them sick or be at risk of stopping breathing while sleeping.Įmployees at Suncoast Medical Supply are fielding questions from customers every day. “It’s a healthcare device that some of us desperately need to stay alive," Combs said.īack in June, Philips recalled Combs' device and millions like it after the healthcare company discovered the noise-reducing foam inside the machines could break down and cause health issues including cancer.
0 kommentar(er)
